Inbound Customer Service Advisor

Are you looking for a boring customer service role? If your answer to that question is ‘NO WAY’, then we have the right career for you!Working at Serco Liverpool, you’ll need to have a genuine passion for excellent customer service and enjoy helping people. And with us, you’re not just another employee. You’re an individual, and this is how you’ll be treated. With your dedicated on-site management team with you every step of your career, you’ll be joining us in a proudly diverse and inclusive workplace. Enjoy a relaxing break time in one of our many themed break-out areas.Based in Kirkby - You will be the amazing point of contact helping people move into employment, supporting pensioners and protecting some of the most vulnerable members of our society. What can be more fulfilling than that? As an essential public service worker, you will be a vital member of the team at the Liverpool Contact Centre. We have several openings for customer-focused individuals who are ambitious, keen to learn new skills and want to progress with a long-term career.Every assignment at Serco Liverpool comes with the following key benefits:Long-term ongoing assignments, with permanent opportunities, offered regularlyMonday to Friday (No weekend work, to suit your work-life balance)Up to 34 days of paid holiday a yearPension contributionsPaid weekly on a Friday, with payslips sent out a day in advance by emailExcellent location with numerous transport linksClose to lots of local amenitiesConfidential and independent mental health and financial supportExclusive access to a huge range of discounts at high street and online shops, as well as gym memberships, and savings for a night out at the cinema and a host of restaurants through our benefits appRates of pay: £10.18 per hour35 hours per week What will you be responsible for: Understanding customers' requirements and providing excellent customer service to a diverse range of customers and employers Dealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries “Right First Time” in a prompt, friendly and professional mannerBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataAssessing claims and dealing with customer enquiries via electronic means Supporting the Department's aim in the digitisation of all claimant servicesBe part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality, and performanceDelivering and maintaining both individual and team targetsWhat do you need:You will have an energetic, can-do-attitudeA naturally proactive, confident, and self-motivated individualExcellent verbal and written communication skillsAble to follow instructions and processesTo be results-drivenResilience and the ability to work in a faced paced, high pressured team environmentSelf-motivated, able to initiate and follow tasks through to completionDBS ClearanceIf this sounds like the job you are looking for, CLICK APPLY today!

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Job Overview

ID:

646981

Date Posted:

Posted 2 weeks ago

Expiration Date:

19/08/2022

Location:

Liverpool

Salary:

Competitive

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