Head of Facilities & Workplace

We are partnering on a confidential basis with a highly regarded, client-focused investment management firm to appoint a Head of Facilities & Workplace for its newly established London headquarters.

This is a rare opportunity to take ownership of a flagship, design-led office environment in the West End, finished to an exceptional standard and built around a five-star, hospitality-led workplace experience.

The building is a single-occupier HQ (~35,000 sq ft) and includes premium client-facing spaces, high-spec meeting suites, a private kitchen with on-site chef, and a standout top-floor lounge and terrace used for client hosting and events.

The Role

This is not a traditional facilities management position. You will act as the custodian of the workplace, responsible for delivering an exceptional experience for both clients and employees, while ensuring the seamless operation of the building.

The role combines:

• Facilities Management
• Workplace & Client Experience
• Front of House / Concierge oversight
• Supplier & Contract Management

You will have the autonomy to set standards, reshape service delivery, and elevate the overall workplace environment.

Key Responsibilities

• Create and maintain a five-star workplace experience, with exceptional attention to detail across all areas
• Oversee front-of-house operations, ensuring a concierge-level service for clients and visitors
• Take full ownership of day-to-day facilities operations, including PPM, compliance and building performance
• Review and optimise all service contracts (cleaning, security, M&E, catering), driving improved standards and accountability
• Oversee a private kitchen and catering provision, supporting both internal operations and client events
• Monitor utilities, energy usage and sustainability metrics, providing clear reporting to senior stakeholders
• Lead and support a small on-site team, fostering a culture of pride, ownership and continuous improvement

About You

We are seeking a highly polished, proactive individual with a strong sense of ownership and pride in their environment.

You will likely come from one of the following backgrounds:

• Investment management / private finance / family office
• Premium professional services
• Five-star hospitality (or a transition into a corporate environment)

You will bring:

• Experience operating within high-end, client-facing environments
• A strong understanding of facilities management and supplier oversight
• A hospitality-led mindset, with a focus on anticipating needs rather than reacting
• Confidence working with senior stakeholders in a professional, discreet manner
• Strong organisational and reporting capabilities, including experience with data and performance metrics

The Opportunity

This is a high-visibility role within a prestigious organisation, offering the chance to shape and define a best-in-class workplace.

You will be given genuine ownership of the environment, with the expectation — and support — to deliver an exceptional standard aligned to a premium brand.

For a confidential discussion, please get in touch.