In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls.
As a Customer Service Apprentice, we’ll count on you to let our customers know their options when banking with us, so they can make informed choices.
You’ll be helping our customers by:
As an Apprentice, you’ll gain fantastic insight and experience in this role, and you’ll be opening new career opportunities as we’ll support you to achieve your Level 2 in Financial Services Customer Apprenticeship.
It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not essential. If you didn’t manage to achieve the grades or can’t provide evidence of your qualifications , we’ll help you to obtain them during your apprenticeship.
Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.
We’re also looking for you to demonstrate:
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and work a rotating shift pattern.
Your hours of work will be between the hours of 7am and 9pm Monday to Sunday. You'll be required to work either a Saturday or a Sunday each week and bank holiday working is a feature of this role.
We’ll discuss your hours in more detail during the interview stage.
In addition, you’ll:
The Apprenticeship programme is open to people of any background who are the age of 16 and over. It’s a fantastic alternative to full time education, and a unique opportunity to become part of a diverse, challenging and exciting organisation.
Apprenticeship opportunities are designed to equip you with the knowledge, skills and behaviours required to be successful in the role. There needs to be the potential for the significant development of capabilities and competence during the programme for you to be eligible. You won’t be able to join the programme if you have the same or equivalent qualification, or work experience at a similar level in a similar field. This may include a related apprenticeship, a university degree or a role in which you may have developed similar skills.
We’ll carry out an eligibility check as part of the application process.
How we'll reward you
Salary - £18,765 per year (pro rata for hours worked)
You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.
Posted 1 week ago