Customer Service Advisor - BT Liverpool

Part Time 25 hours per week to £10.11, with excellent enhanced rates after 9pm £13.45 Sundays between £20.22 to £23.55 per hr and Bank holidays £25.27, after 9pm £28.61 starting May 2020.

Customers are at the heart of BT's business and delivering outstanding customer service is our number one priority. Do you have the ability to cope under pressure and still provide a first-rate customer experience?

As a Customer Service Advisors you will be required to answer a combination of short length incoming calls; including 999 calls, which involves transferring to the appropriate emergency authority, Directory enquiry calls and operator services.

Call centre experience is not essential as full BT Training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:

  • A professional, can-do attitude
  • A willingness to apply yourself during your training and into your future career
  • Confident use of a keyboard
  • An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures.

We have 25 hours part time available 5 days a week over Monday to Sunday, you will be required to work most Saturdays and some Sundays. There are 4 different attendance options to choose from 0800 - 2100, 1400 -2200,1800 - 0500 & 1800 -0030 Sunday to Friday, 0230 Friday / Saturday (working 25 hrs). With an initial 2 weeks full time training between the hours of 9am to 5.45pm. Premium pay for all hours worked after 9pm, Sundays and Bank holidays.

In addition to the competitive salary, you'll also receive a full contract of employment, access to internal training tools and ongoing coaching and support with potential opportunities to advance your career at BT, furthermore as a valued employee, you'll also qualify for a wide range of high street discounts.

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Job Overview

Date Posted:

Posted 5 days ago

Expiration Date:

23/04/2020

Location:

Liverpool

Job Type:

Temporary

Salary:

Up to £10.11 per hour + Enhanced rates up to £28.61

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