Coordinator Customer Services




TASKS


· Communicate with Customers on Documentation matters and ensure handling in an accurate and timely manner

· Issue of certificates and consulate documents, mailing of docs.

· Handle all invoice creation and distribution

· Handle invoice queries

· Monitor and process documentation correctors

· Distribute and handle all documentation subject to security requirements in accordance with relevant laws and regulations

· Print Bills of Lading and sending out to Customers

· Handle EDI and INTTRA documentation

· Handle all internal and external customer queries

· Handling documentation exceptions as received from GSC

· Liaise with document centres in order to solve FIS problems

· Check loading list

· Credit term check

· Meet individual and departmental targets

· Actively promote the use of E-commerce tools to customers

· Adhere to the 24hr rule on those trade lanes affected and actively monitor the D4000 for any Customs holds




REQUIREMENTS


Knowledge / Experience

· HL systems specifically FIS 2 & HIP

· Strong Microsoft Office skills

· Shipping / Customer Services

'Soft' Skills

· Ability to work well within a busy team

· Ability to multi-task and work under strict time pressures

· Strong and clear communication skills (written and oral)

· Ability to progress and resolve problems on own initiative

· High level of accuracy

· Willingness to learn and capability to adapt quickly to new tasks

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Send me alerts about jobs like this.

Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions.

Job Overview

Date Posted:

Posted 3 weeks ago

Expiration Date:

01/04/2020

Location:

Liverpool

Job Type:

Permanent

Salary:

£18000.00 - £21000.00 per annum

Send me alerts about jobs like this.

Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions.

Complete the form below to send this job to a friend.

Job Location

Complete the form below to report this job.