Job Description: Job Title: Job Title: Control / Quality Assurance Design and Implementation Lead Corporate Title: Director Location: London, Bromley and Dublin Role Description: As a lead of experienced business control specialists in Control / QA design and implementation function, this role is responsible for: Overseeing the strategic and tactical implementation of enterprise risk framework and requirements by engaging with multiple stakeholders within COS and wider organization Developing optimal governance routines and reporting to direct focus, drive risk-based decision-making and actions Designing, implementing, and sustaining the Quality Assurance testing to monitor and evaluate the effectiveness of process controls by working closely with process owners within COS Governing the COS portfolio of the QA testing executed by Enterprise Independent Testing (EIT) and being the liaison between EIT Identifying opportunities and developing education programs to embed a robust risk culture across the organization Who we’re looking for Global Markets Ops recruits highly motivated individuals who can help the firm and its clients facilitate business. Professionals in Operations come from various academic and professional backgrounds and display the following qualities and attributes: Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. The Team: Client Operational Services and Branch Operations (COS) provides operational support globally with the overall aim to provide simplified client interactions and to deepen client relationships across Global Banking and Markets clients. The team is focused on developing solutions for our clients to maintain and grow market share. Functions range from onboarding and offboarding our clients; enabling entity, client and product data; servicing our clients; and protecting our clients. Branch Operations in LATAM, Canada and EMEA provide front-to-back support for our business and clients across many regional offices. Business and Control Enablement team within COS is responsible for enabling COS to meet its strategic business goals by sustaining a strong control environment. The team delivers its mission through control assessment, control/ Quality Assurance (QA) design and implementation, governance execution and QA testing execution. Core Skills: Critical and strategic thinking, creativity, and problem-solving skills Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions Commitment to delivering excellence Outstanding collaboration and relationship management skills Strong risk management mindset Experience in change management, project management or process design Passionate about people, ability to lead and motivate a team of high performing professionals Bank of America: Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates. In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here. Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.