Claims Handler

Are you looking for your next exciting challenge? We have two locations, Liverpool City centre and Knowsley Do you have experience in a call centre or dealing with large volume outbound calls whilst working in a fast paced environment? This is the job for you. You will have gained B2C experience in a customer service environment dealing with the public on a day to day basis. Being a good negotiator, it is essential that you work to achieve targets/KPI`s. You will be required to attend briefings/meetings with other team members and build relationships with both internal and external stakeholders. You will have a strong focus on meeting and exceeding company expectations and have a high drive for continuous improvement and delivering an exceptional customer experience. You will be proactive in your outbound calls and approach to this. Responsibilities: Inbound and outbound calls throughout the day Making outbound calls to assess client needs following internet based leads To take inbound calls daily Advise clients regarding our process and charges Accurate data input Achieving weekly/monthly targets Meeting minimum standards and KPI`s To communicate effectively at all levels ensuring excellent working relationships are developed and maintained To implement and maintain effective working practices in a team environment ensuring that all company standards are maintained Responsible for continuous personal development, undertaking relevant training as and when appropriate Contribute suggestions to improve the efficiency and effectiveness of the call centre Highlight immediate or on-going issues and suggest possible solutions. Experience: Proven ability to work under pressure and deliver challenging targets Working to tight deadlines Consultative customer service experience with excellent negotiation skills Strong understanding of exceptional customer service and consumer engagement techniques and ability to demonstrate application of knowledge Good interpersonal skills Proven ability to deal calmly and professionally with challenging situations Excellent organisational skills Excellent administrative skills Evidence of high level of attention to detail Experience of working in an ever changing, fast paced environment Contacting clients to discuss their claim Explain our Process Sending out a Sign Up Pack Ensuring it is returned within a strict time frame Once returned you will be responsible for checking all information/documents etc. are included before submitting to our panel Solicitors Personal Qualities/Competence: Highly motivated team player with the ability to work with all levels of personnel Enthusiastic and positive attitude Continuously strives to proactively enhance all aspects of team performance Ability to work on own initiative with little or no daily supervision whilst maintaining high accountability for the progress and end deliverables of the call centre Must be able to work in a pressurised environment that is subject to continuous change Ability to be flexible in approach to working methods and appreciate the requirements of the business Organised and methodical Excellent level of appearance, manner and conduct. Acts with credibility and integrity Has a strong desire to learn and improve knowledge High level of accuracy & literacy MUST HAVE - Call centre experience Hours of Work - Monday to Friday shifts between 8am- 8pm and working one Saturday in the month Compensation Basic Salary Competitive 20 days holidays per year plus bank holidays Birthday off "Me Time" Pension Shift work including Saturday`s Looking for people who are readily available - please email over your CV or please call 0151 242 6090

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Job Overview

Date Posted:

Posted 3 weeks ago

Expiration Date:

04/04/2020

Location:

Liverpool, Merseyside

Salary:

Up to £18000 per annum

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